Brand after-sales service
VELIDE is a brand name of Hangzhou Zhenqi Mechanical Equipment Co., Ltd. We always adhere to the business philosophy of "Quality-oriented, Customer First".
Relying on 20 years of research and manufacturing experience in floor machinery, 22 patent technologies, a stable and low-loss professional team, and a mature global supply chain, we not only provide customers with high-quality floor construction equipment, but also establish a complete after-sales system covering purchase, commissioning, maintenance, repair, spare parts, and lifetime technical support.
Whether it is domestic construction enterprises, leasing companies, overseas foreign trade partners, or customized OEM customers, they can all enjoy standardized, efficient, and transparent after-sales support, completely avoiding the loss of construction schedule caused by equipment downtime.
Rapid supply of original factory spare parts
With the factory supply chain in place, there is an abundance of components and no waiting involved.
Customized preventive maintenance service
Regular proactive maintenance to extend the service life of equipment
Exclusive after-sales support for OEM/ODM customers
Create a dedicated service channel for our OEM partners
Prompt response commitment
All repair requests are quickly matched and coordinated
Q1: How long is the equipment warranty period? Under what circumstances is free warranty not applicable?
A: The core components of the entire machine are covered by the original manufacturer's warranty; wear-and-tear parts such as grinding discs and belts are not included in the warranty coverage; damages caused by human operational errors, unauthorized disassembly and modification, water ingress and bumps, or damage due to natural disasters require self-payment for repair and replacement of parts.
Q2: How to report equipment malfunctions? How long will it take to get them fixed?
A: You can report the faults through three channels: the after-sales hotline, the online customer service on the official website, or the after-sales email. On working days, the issue will be addressed within 1 hour. 24-hour emergency faults are accepted at all times. If the problem cannot be solved remotely, we will arrange for on-site service or expedited delivery of spare parts.
Q3: How to handle after-sales services when purchasing equipment overseas?
A: We provide corresponding English operation and maintenance manuals, as well as video-based remote technical guidance; damaged parts can be sent directly to overseas via logistics, and long-term cooperative distributors can also stock spare parts in bulk.
Add: No.16Xinda Road,Suoqian Town,Xiaoshan District, Hangzhou,Zhejiang,China
Tel: 13867122444 13336116728 +8613777824026(oversea)
E-Mail: velide@velide.com
Web:http://www.velide.com
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